911 dispatchers can now work out of two locations if needed

Thursday, Apr. 20, 2023–1:15 p.m.

-David Crowder, WRGA News-

Floyd County E-911 renovations are complete and dispatchers are back in the main center, located on the second floor of the joint law enforcement center.

The renovations, funded by a 2017 special purpose, local option sales tax, include a Viper 911 system upgrade, a new break room with new vending machines, and also eight new console workstations.

911 Director Sommer Robinson told the Floyd County Public Safety Committee on Thursday that dispatchers now have the ability to work out of both the main center and the backup center located in the Emergency Operations Center on East 12th Street.

Sommer Robinson

She added that both centers were used during a severe thunderstorm in March that knocked out power and brought down trees across the area.

“I was able to leave my house and go straight to the backup center that Saturday morning and start taking calls immediately,” Robinson said. “That helped the main center with the call volume. It’s a huge benefit and a huge plus.”

In 2021, the E-911 Center processed 189,661 calls and dispatched 168,925 calls for service.

Some calls can be managed by the communications operator, and there is no need to dispatch emergency services. 

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